ortevo Case 3: Latin America SAP support
This services company uses SAP in seven Latin American countries. The ortevo team took over the support from another provider in order to ensure stable operation and to improve performance.
This services company uses SAP in seven Latin American countries. The ortevo team took over the support from another provider in order to ensure stable operation and to improve performance.
Following rollout by another company, ortevo took over support for seven Latin American countries (Brazil, Mexico, Argentina, Columbia, Chile, Peru, Ecuador) and was soon able to improve performance and user satisfaction.
The ortevo consultants began by analysing the system and identified the significant gaps quickly. Additionally, a dedicated service manager was made available.
