Benefit from our specialization
How ortevo supports customers with comprehensive SAP support throughout Latin America
The requirements of tax law in Latin America are constantly changing. ortevo rises to this challenge, offering country-specific solutions. Countless companies have already benefited from this.
Goals
These were the customer’s goals
The leading global market research institute GfK uses SAP in seven Latin American countries. ortevo took over support from another service provider, in order to guarantee stable operation and increase performance.
In addition to processing tickets, it was also possible to improve quite a number of processes and the user’s expertise thanks to intensive communication with the service manager. So, after a short time, the number of tickets fell and performance stabilized at a new, high level.
The challenge
Our challenges
At the start of the project, we identified two main challenges:
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Challenge 1
After the rollout by a different company, ortevo had to take over support for seven countries, resulting in the need for adaptation to different local systems and requirements.
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Challenge 2
A key challenge was to improve system performance quickly while significantly increasing user satisfaction in these countries.
The solution
How ortevo handled these challenges
ortevo was commissioned as the partner for localization. Together with the customer’s SAP consultancy firm, all localization processes were implemented, from the gap analysis to the implementation phase.
ortevo consultants thoroughly analyzed the SAP system, enabling them to identify the main weaknesses quickly.
solutions
support
We provide long-term support with the implementation of new legal requirements through 2nd and 3rd Level Support in the national language and during local working hours, including a local service manager.
Do you have any questions?
Get in touch!
Do you also need SAP support in Latin America, or are you facing a different country-specific challenge? Tell us your concerns and we will get back to you as soon as possible.
Dr. Alexander Hoeppel
Business Development and Pre-Sales Manager
Our experience
Other cases
Case 1 – SAP localization and support in Mexico
SCHÜTZ GmbH & Co. KGaA was looking for a partner with an understanding of the local, legal provisions as well as the requirements of a global SAP template.
Case 2 – SAP ECC rollout in Mexico
A company from the automotive sector was looking for a localization partner for rollout of the SAP ECC system.
Case 4 – S/4HANA rollout in Brazil
A manufacturer of food additives started rolling out SAP S/4HANA in Brazil in 2021. Together with ortevo, the project was a complete success.