Our solution
In emergencies, we provide you with a local service manager to support you with the short-notice implementation of new legal requirements – in your national language and during standard, local working hours.
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About his SAP experience in Latin America and our AMS/Support solution.
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More informationExtensive SAP support with ortevo
When new legal changes affect tax-related processes in your SAP system, you have to act fast.
A support partner who is integrated with you: You need a partner who knows and respects your template and your support processes, so you can introduce new changes in the global system efficiently without any negative impact on the template or other countries.
Clear and effective communication is crucial to ensure a fast response to these challenges and quick implementation of solutions.
SAP experience in Latin America
Introducing SAP in Latin America requires a nuanced approach that balances global standards with local requirements.
ortevo recognizes the importance of effective communication and collaboration in different cultural contexts and identifies communication gaps.
ortevo analyses the existing local systems, ensuring seamless integration with SAP. This guarantees the operational continuity of the business.
ortevo's undogmatic approach means we can give flexible recommendations based on what is really best for our customers' success.
ortevo knows that there is no one-size-fits-all. That's why we work with our customers to identify and implement individual solutions.
Klüber: Following the rollout in Mexico, Klüber and Chem-Trend have been receiving SAP and Edicom support from ortevo.
Re case 2
We are very satisfied with the support from ortevo. Tickets are completed within an hour – something that would have taken our previous partner days.
SAP support with ortevo
Together with the customer's support organization, we discuss the communication flow, develop SLAs, and implement the corresponding ticket solutions.
ortevo works with stringent and standard SLAs that are based on the customer's requirements.
The communication flow between the customer's support organization and ortevo is of the utmost importance in ensuring the best possible handling of escalations and solutions.
Together with the customer, we analyze ticket development trends and act to prevent failure to comply with SLAs, if this appears to be a risk.
ortevo's dedicated support organization means you can also implement small projects and achieve faster results.
SAP expertise for your success
ortevo stands for tailored solutions that adapt to the dynamic requirements of Latin America. Benefit from our expertise!
We provide long-standing experience and resources in the respective Latin American countries.
Our motto is "Template First". We are committed to your global template and standard.
We only make changes to your template in justified cases and with your consent.
Language, culture, and communication are essential to success. We are by your side both in Europe and locally.
We have a variety of solution approaches up our sleeves for implementation of the local requirements.
We offer you long-term support to ensure that your systems are always up-to-date.
Countless companies rely on ortevo, benefiting from our experience as a specialist in implementing SAP on the Latin American market.
Do you have any questions?
Are you looking for an experienced partner for SAP support in Latin America? Tell us your concerns and find out how we can support you!
Business Development and Pre-Sales Manager