ortevo Case 3: Latin America SAP support

This services company uses SAP in seven Latin American countries. The ortevo team took over the support from another provider in order to ensure stable operation and to improve performance.

Initial situation

Following rollout by another company, ortevo took over support for seven Latin American countries (Brazil, Mexico, Argentina, Columbia, Chile, Peru, Ecuador) and was soon able to improve performance and user satisfaction.

The ortevo solution approach

The ortevo consultants began by analysing the system and identified the significant gaps quickly. Additionally, a dedicated service manager was made available.


In addition to processing the tickets, thanks to the extensive exchanges with the service manager, numerous processes were improved, along with the know-how of the users As a result, the number of tickets soon dropped and performance settled on a new, higher level.